The article “Positive Intelligence” (Jan/Feb 2012) reaffirms the scientific position that positive people are more productive. It also pointed out that there is a stronger correlation between happiness and social support than between smoking and cancer. And, giving support was even more important than receiving it. Disciplining one’s self with easy, healthy habits, it noted, dramatically improved individuals’ positive attitudes and had the force to even rewire the adult brain’s networking. These were the habits conducted for three consecutive weeks with accountants at KPMG in December 2008:
· Write a positive message to someone in their social support network.
· Meditate at their desk for two minutes.
· Exercise for 10 minutes.
· Take two minutes to describe in a journal the most meaningful experience of the past 24 hours.
Other points of note:
Ochsner Health System…uses an approach it calls the “10/5 Way” to increase social support among employees and patients. We educated 11,000 employees, leaders, and physicians about the impact of social support on the patient experience, and asked them to modify their behavior. When employees walk within 10 feet of another person in the hospital, they must make eye contact and smile. When they walk within 5 feet, they must say hello. Since the introduction of 10/5, Ochsner has experienced an increase in unique patient visits, a 5% increase in patients’ likelihood to recommend the organization, and a significant improvement in medical-practice provider scores.
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Employees who score low in “life satisfaction,” a rigorously tested and widely accepted metric, stay home an average of 1.25 more days a month, a 2008 study by Gallup Healthways shows. That translates into a decrease in productivity of 15 days a year.
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Researchers at Gallup found that retail stores that scored higher on employee life satisfaction generated $21 more in earnings per square foot of space than the other stores, adding $32 million in additional profits for the whole chain.
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